1. Introduction
This Privacy Policy (“Policy”) governs the manner in which StatusNeo Technology Consulting Private Limited (“StatusNeo”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013, having its registered office at 6th Floor, Plot No. 84, Sector 32, Institutional Area, Gurugram – 122001, Haryana, India, together with its affiliates, group companies and business partners, collect, use, maintain, and disclose information collected from users (each, a “User” or “you”) of the www.statusneo.com website (“Site”). This Policy applies to the Site and to all products and services offered by StatusNeo, its affiliates, group companies and business partners, in any country in which they operate.
This Policy is designed to reflect internationally recognised data protection principles, including notice, purpose limitation, data minimisation, security and accountability. Where a specific national or regional data protection law grants Users additional or different rights, we will honour those rights in accordance with the law applicable to you, including through any jurisdiction-specific notices we may publish from time to time.
2. Scope of this Policy
This Policy applies to all individuals who access our Site, including prospective customers, members, employees of members, visitors, applicants, authorised representatives, vendors, business partners, and other Users interacting with us through the Site.
We may collect a User’s Personal Data directly from them or through trusted third-party service providers.
By accessing the Site, or by voluntarily providing Personal Data through the Site, you acknowledge that you have read and understood this Policy.
3. Definitions
For the purposes of this Policy:
“Personal Data” means any information relating to an identified or identifiable individual.
“Processing” means any operation performed on Personal Data, whether or not by automated means, including collection, recording, storage, use, disclosure, or erasure.
“User” or “you” means any individual who accesses or interacts with the Site.
“Company”, “we”, “us” or “our” means StatusNeo Technology Consulting Private Limited, together with its affiliates and group companies, as the context requires.
Additional defined terms specific to a particular jurisdiction are set out in the relevant jurisdiction-specific clause of this Policy.
4. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site or register on the Site. Users may be asked to provide, as appropriate, information such as name, email address, mailing address, and phone number. Users may, however, also visit our Site anonymously. The nature and extent of information collected may vary depending on the nature of a User’s engagement with the Site. We collect personal identification information from Users only where they voluntarily submit such information to us. Users may always decline to provide such information, except that this may prevent them from participating in certain Site-related activities. We do not share personal identification information with any third party without the User’s consent, except as described in this Policy.
We may also collect non-personal identification information whenever Users interact with our Site, such as browser type, device type, and technical information regarding a User’s means of connection to our Site, including operating system and internet service provider.
All personal identification information voluntarily provided by Users constitutes Personal Data and is processed by StatusNeo in accordance with this Policy.
5. Cookies and Tracking Technologies
Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their device for record-keeping purposes and, at times, to track information about them. Users may set their web browser to refuse cookies or to alert them when cookies are being sent; if they do so, some parts of the Site may not function properly. Our Site may also use certain third-party trackers to enhance User experience and enable improved services.
6. Purpose of Collection and Use of Personal Data
We may collect and use Users’ Personal Data for the following purposes:
- to respond to your enquiries regarding our services and offers;
- to help you obtain a better user experience;
- to provide tailored, safe, and improved services to Users;
- to customise User experience on the Site and related services;
- to send periodic marketing communications, product information, news, and updates;
- to improve customer service; and
- to comply with applicable laws and government requests.
Consent to marketing communications (the two purposes above relating to offers and marketing emails) is separate from, and not a condition of, availing our services, and may be withdrawn at any time without affecting the services provided to you.
We process Personal Data only for the purposes specified above and for which you have given consent, or on another lawful basis recognised under applicable law.
7. Consent and Legal Basis for Processing
We collect and process your Personal Data only on the basis of your free, specific, informed, and unambiguous consent, given through a clear affirmative action, or on another lawful basis recognised under applicable data protection law, such as the performance of a contract with you, compliance with a legal obligation, or our legitimate interests.
Where consent is the basis for processing, we will, before seeking your consent, provide you with clear notice of the Personal Data being collected, the purpose of such processing, and how you may exercise your rights.
You may withdraw your consent at any time, and withdrawal shall be as easy as giving consent. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal. Following withdrawal, we will, within a reasonable time, cease processing your Personal Data, and cause our processors to do the same, unless further retention or processing is required or permitted under applicable law.
Where such a mechanism is made available under applicable law, you may also give, manage, review, or withdraw your consent through a registered consent management intermediary.
8. Use and Sharing of Personal Data
We treat Personal Data as confidential and do not sell, rent, trade, or otherwise commercially exploit it. We may use your email address, phone number, or mailing address to respond to your enquiries, questions, or other requests. If you opt in to our mailing list, you will receive emails that may include company news, updates, and related product or service information.
We do not share, sell, trade, or rent Users’ Personal Data with any third party without the User’s consent, except where such sharing is necessary to provide the services requested by the User, to comply with applicable law, or pursuant to a lawful order of a court or government authority.
We may disclose Personal Data to:
- our employees, officers, authorised representatives, affiliates, or other associated companies, for administrative purposes;
- third-party service providers engaged by us for website hosting, cloud infrastructure, customer relationship management, analytics, communication platforms, technical support, or similar operational services;
- professional advisers, including lawyers, auditors, accountants, consultants, and insurers;
- government authorities, regulators, law enforcement agencies, courts, or other competent authorities, where disclosure is required by applicable law or pursuant to a lawful request; and
- a successor entity in connection with a merger, acquisition, restructuring, sale of assets, or other corporate transaction involving us.
We require any third party that processes Personal Data on our behalf to implement security and confidentiality safeguards consistent with this Policy, and endeavour to ensure that disclosed Personal Data is used only for authorised and lawful purposes.
9. Data Security
- We implement reasonable technical and organisational security safeguards designed to protect Personal Data against unauthorised access, use, alteration, disclosure, loss, or destruction.
- Such safeguards may include, as appropriate and commercially reasonable, measures such as encryption, access controls, monitoring of our systems, data backups, and periodic security reviews.
- Where Personal Data is processed by a third-party service provider on our behalf, we require that party to implement security safeguards consistent with this Policy, under the terms of our agreement with them, though no security system can be guaranteed to be completely error-free. In the event of a Personal Data breach, we will act in accordance with Clause 15 (Personal Data Breach Notification) of this Policy.
10. Data Retention and Erasure
We retain Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable law, whichever is longer.
Where you withdraw consent, or the specified purpose is no longer being served, and retention is not otherwise required under applicable law, we will erase such Personal Data and cause our data processors to likewise erase such Personal Data, unless preservation is necessary for the establishment, exercise, or defence of a legal claim, or for compliance with any law.
11. Cross-Border Transfer of Personal Data
Your Personal Data may be transferred to, stored, and processed in a country or territory other than your own, including countries that may have different data protection standards. Any such transfer will be made subject to appropriate safeguards required under applicable law (such as standard contractual clauses or an equivalent mechanism), and will not be made to any destination restricted under applicable law.
12. Children’s Personal Data
We do not knowingly collect, use, or process the Personal Data of children (individuals below the age of 18 years) without the verifiable consent of a parent or lawful guardian. If we become aware that we have inadvertently collected a child’s Personal Data without such verifiable consent, we will take steps to delete that information at the earliest opportunity, unless retention is permitted under applicable law.
We do not undertake tracking or behavioural monitoring of children, or targeted advertising directed at children.
13. Third-Party Websites and Links
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links appearing on such third-party sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services, including their content and links, may change from time to time and may have their own privacy and customer service policies. Your interaction with any such third-party website is subject to that website’s own terms and policies.
14. Your Data Protection Rights
Subject to applicable law, you have the right to:
- obtain a summary or confirmation of the Personal Data we process about you and the related processing activities;
- access, correct, complete, or update your Personal Data;
- request erasure of Personal Data that is no longer necessary for the purpose for which it was processed;
- object to, or request restriction of, certain processing of your Personal Data;
- request portability of your Personal Data, where technically feasible;
- have readily available means to exercise your right to grievance redressal;
- nominate another individual to exercise these rights on your behalf in the event of your death or incapacity, where recognised under applicable law; and
- withdraw your consent at any time, as described in Clause 7 (Consent and Legal Basis for Processing).
The availability and scope of these rights may vary depending on the law applicable to you. You may exercise these rights by writing to us at the contact details in Clause 20 (Contact Us). We will endeavour to respond to and act upon your request within a reasonable time and in accordance with the timelines prescribed under applicable law.
15. Personal Data Breach Notification
In the event of a Personal Data breach, we will, without undue delay, notify the competent data protection authority and the affected individuals, in the form and manner and within the timelines required under applicable law.
16. Grievance Redressal
We have designated a contact person to address grievances or queries relating to the processing of your Personal Data. You may contact our Grievance Officer / Privacy Officer as follows:
Grievance Officer: Mr. Anuj Datta
Email: [email protected]
We will acknowledge your grievance and endeavour to redress it within the timelines prescribed under applicable law. Where applicable law provides for escalation to a competent supervisory or regulatory authority, you may pursue that avenue if you are not satisfied with our response.
17. Changes to this Privacy Policy
StatusNeo has the discretion to update this Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage Users to review this page periodically to stay informed about how we protect the Personal Data we collect. You acknowledge and agree that it is your responsibility to review this Policy periodically and to be aware of any modifications.
18. Your Acceptance
By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will constitute your acceptance of those changes. We coordinate fully with law enforcement and regulatory authorities where required, to ensure the proper protection of applicable law.
19. Governing Law and Jurisdiction
Any disputes arising from or in relation to the use of this Site shall be subject to the exclusive jurisdiction of the competent courts situated in New Delhi, India.
20. Contact Us
If you have any questions about this Privacy Policy, our practices, or your dealings with this Site, please contact us at:
Address: 8th Floor, B-Tower, M3M Urbana Business Park, Golf Course Extension Road, Sector 67, Gurugram, Haryana – 122001, India
Email: [email protected]